Handle and Knob Warranty

Product Warranty:

Decorative Hardware and Accessories

Handle and Knob Express believes in quality, integrity, and reliability. We uphold the highest standards of service and responsibility in the industry. As such, Handle and Knob Express  warrants all decorative cabinet hardware products against defects in material and workmanship as long as the original consumer purchaser owns the products. If the finish of any of these items tarnishes, corrodes, rusts, begins to chip or rub off or have any other defect, Handle and Knob Express will send to the original purchaser, a new replacement product of the same or comparable style and quality at no charge. If a replacement is no longer available, Handle and Knob Express will refund to the original purchaser, the current wholesale value of the knob or pull. This warranty is a warranty of replacement only. Handle and Knob Express specifically does not warrant removal of the product nor installation of replacement new product. This warranty does not apply when the item has been tampered with, misused, improperly installed, altered from the original form, or damaged through improper cleaning, abuse or accident. All brushed and machined finishes are created by hand to add texture to the item. We hold a tight range of acceptance of color variation, however, a slight variance in the texture and tone of these items can occur. We consider these variances to be minimal and are not considered a defect in the product In the unlikely event that a defective decorative cabinet hardware item is encountered; please contact Customer Service by phone at 281-305-8656 or email at info@handleandknobexpress.com. Please be able to provide a brief description and photographs of the defect.